The seamless field service integration for your ERP system
The Praxedo interface for IT resellers and IT houses.
Seamlessly network your service processes with the IT industry solution DYCE (or its OnPrem predecessor SITE) – for a continuous data flow in the IT industry.
You know the feeling...
...when Manual data transfer costs time, money – and customer satisfaction.
If your field service tool and ERP system don't talk to each other, dangerous media disruptions occur. The manual typing of service reports, delayed invoicing and incorrect material bookings become part of frustrating everyday life.
Typical pain points:
- Time delay: Invoices can only be written days after the actual use.
- Error rate: Handwritten notes or incomplete reports lead to queries from the customer.
- Lack of transparency: Lack of real-time reconciliation of consumed material.
Our solution
Praxedo2DYCE turns field service and ERP
into an end-to-end process.
From the individual employee to the processes in the entire company and sales process: The advantages are noticeable in many ways
For your company
- Faster billing: Assignments are prepared as billable documents in the ERP immediately after completion.
Cost-effective: Praxedo2DYCE only requires the low-cost Dynamics BC Essential license. Since it is based on the IT industry solution DYCE (or the OnPrem predecessor SITE), no expensive BC premium license is required. DYCE comes with its own comprehensive service module that is much better adapted to the needs of the IT industry than BC Premium.
Master Data Quality: Automatic matching prevents duplicates and outdated data.
For your employees
- Relieve office staff: No more tedious transfer of work reports and times.
- Strengthen field service: Technicians have all relevant ERP data (history, plant information) directly on their mobile device.
- Easy material capture: Consumed material is booked directly on site and reconciled in the ERP inventory.
Service orders without detours in the ERP
Assignments from Praxedo are created fully automatically in SITE / DYCE as billable documents or service orders.
Less double entry
Customer and article master data are synchronized in real time. Maintain once, use anywhere without errors.
Features
Everything a powerful B2B integration needs
Praxedo2DYCE focuses on robust, practical automation – with clear responsibilities and clean logging.
Times & material at a glance
Working hours, travel times and consumed material of the technicians flow directly into the post-costing in the ERP.
Keeping an eye on processes in real time
Once your technician sets the on-site status to "Done," the data is collected in real-time, eliminating queries and enabling a seamless transition to billing.
Building on future-proof processes
Clean interface processes support data protection and compliance requirements in B2B transactions.
Why this solution and not others?
Proven integration instead of expensive in-house development
- Industry-related logic: Precisely matched to the structures and architectures of Singhammer SITE and DYCE.
Future-proof investment protection: Supports the on-premises predecessor SITE and seamlessly moves to DYCE when switching to the cloud at a later date.
Powered by AutoFlow: Based on an established platform. This ensures the ability to update and makes the data flow transparently traceable.
Your next step
Experience live in a free demo
Let's take a look at one of your typical service processes together.
We will show you live how Praxedo and the IT industry solution DYCE (or DYCE) Its OnPrem predecessor SITE) work perfectly hand in hand.
